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Wednesday, October 31, 2012

Can I Help You?

I've recently become hooked on Yelp.com.  If you're not familiar with it, it's a web site where visitors can post business reviews, mostly restaurants.

After scanning some places here in our area, both well known and not, one thing really jumps out.

For the most part, the food is okay.  What separates the good establishments from the bad ones is-- THE SERVICE!

It surprises me.  We keep hearing about the quality of the local work ethic.  On those rare occasions new businesses locate here, they always say it's due to the quality of the local work force.  Translation:  they found people who will work cheap.

The great Ron Allen of WARM radio always used to say "the most expensive thing in the world is cheap help."  Ron admitted stealing it from someone, and I really don't remember the original source.

Ron was on the money.  I've had many dining experiences tainted by lackluster, inattentive service.

I don't get it.  There are a lot of people looking for work.  Can't you find employees who care?  After decades of being in, and observing the work force, I'm convinced most employee problems are really management problems.  If you can't handle your people, and that includes motivation, it's going to affect job performance.  You will find you have a staff of slackers.

Look, you can get food at a lot of places.  Service really makes the difference.