Friday, March 27, 2015
They sent me the wrong one. I won't mention the company, but let's just say it's a four letter word.
I called customer service, and was connected to a foreign land. The guy kept telling me I wasn't installing it right, and he kept trying to transfer me to tech support. Hey, I've had computers for decades. I even owned a Commodore 64. I know when I have the wrong battery.
This happened not once, but twice. The "customer service rep" couldn't get it through his head that I received the wrong battery. There was no way I was being transferred to tech support to prolong the agonizing process of dealing with poor service.
Out of frustration, I finally said I didn't want an exchange, I just wanted my money back. He sent me a link for a UPS return label, and that thing was out of my house in 15 minutes.
I'm in the market for a desktop. You probably know what brand I won't be buying.
AT 12:00 AM