I had to stop in a cell phone store the other day because I needed to make a change to my account. I got one foot in the door when a "customer service" rep (word used loosely) met me at the door. He asked what I needed. I responded that I had to talk to someone about my account. He handed me a paper and told me to call the number on the sheet.
Forget that I also wanted to walk around the store and check out new models. The "customer service" rep just wanted me gone. I do understand they are trying to limit store traffic during the current situation, but the store really wasn't busy during my visit.
I had some other errands to run, and I called the toll free number when I got home. After being on hold for at least five minutes, I found someone who took care of what I needed, but not until I jumped through a bunch of hoops, including verification texts, and resetting pins and passwords. It took longer than expected. The man on the phone explained he was working from home and a major thunderstorm has just passed through Atlanta. For some reason, it slowed computer traffic.
If I stayed in the store, I might have seen a model, I liked and I am long overdue for an upgrade. Note to business people: people spend money in stores, not while they are stuck on hold.
There is a better way to do things.